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Every shipment is assigned a unique tracking number. You can monitor the real-time status and location of your cargo 24/7 through our online customer portal. Automated updates are also available via email or SMS if requested.
Standard documentation includes the Commercial Invoice, Packing List, and Bill of Lading (BOL). For regulatory compliance, depending on the commodity, you may also need a Certificate of Origin or specific permits. Our team will guide you to ensure all paperwork is correctly filed prior to border crossing.
FTL (Full Truckload) is used when your shipment fills or nearly fills an entire trailer, or when you need dedicated transport. It offers faster transit times and less handling. LTL (Less Than Truckload) is used for smaller shipments that occupy only a portion of the trailer, allowing you to share space and costs with other customers' freight.
We carry standard carrier liability insurance as required by law. However, this coverage is limited. We strongly recommend purchasing supplemental cargo insurance, which we can easily arrange for you, to ensure your goods are covered for their full commercial value against all risks.
You can request a quote by filling out the form on our 'Get a Quote' page, or by calling us directly. Please be ready to provide the origin and destination points, cargo dimensions (weight, length, width, height), and the commodity type for an accurate assessment.
Delivery time is primarily based on distance, service type (FTL/LTL/Expedited), border crossing times, and weather conditions. While we provide estimated transit times, FTL is generally faster than LTL. We prioritize efficiency and clear customs protocols to minimize delays.
While we are a carrier, we work closely with trusted customs brokers on both sides of the border. We can recommend professional brokerage services or coordinate directly with your preferred customs broker to ensure a smooth, compliant, and prompt clearance process.
LTL shipments generally must be palletized and fall within standard dimensions (e.g., usually under 12 linear feet and 10,000 lbs). If your cargo exceeds these limits, it may require FTL or specialized service. Please provide exact specifications when booking.
We utilize advanced Transportation Management Systems (TMS) for optimal route planning, maximizing fuel efficiency and minimizing transit time. All our trucks are equipped with GPS tracking and telematics for real-time location data and enhanced security.
Yes, we have specialized teams and equipment certified to handle certain types of hazardous materials (HazMat) and oversized or temperature-sensitive cargo. This requires prior arrangement and compliance with strict regulatory guidelines. Contact our special freight division for feasibility and pricing.